Every inquiry on the right desk. Automatically.
Your AI reads incoming emails, recognizes what they're about, prioritizes, and routes — before a human needs to step in.
Today's Reality.
Your shared inbox is sorted manually — someone reads every email and decides where it belongs.
Urgent inquiries get lost in the volume.
Customers wait for answers because their email landed on the wrong desk.
Complaints, orders, follow-ups — everything comes through the same channel and is treated equally.
What Your AI System Can Do.
Read
The system captures every incoming message: email, form, portal message.
Classify
Complaint, order, price inquiry, support, application — type and urgency are automatically recognized.
Route
Automatic forwarding to the right person or department, with context.
Reply
For standard inquiries, the system generates reply suggestions that your team only needs to approve.
Especially relevant if:
You receive 50+ emails per day via shared inboxes. Your team sorts manually. Inquiries get lost or are answered too late.
Under the Hood.
Infrastructure
On-premise or EU cloud.
Integration
Connection to email server (Exchange, IMAP), ticket systems, CRM.
Models
Trained on your categories, your language, your customers.
Data Protection
Email contents stay with you — no external processing.
Email contents do not leave your infrastructure.
How It Works.
Design Sprint
2 WeeksWe analyze your email volume, define categories, and test an initial model — with your real inquiries. You get: technical solution architecture, business case, and a clear go/no-go recommendation. Fixed price.
Implementation & Go-Live
4–6 WeeksSystem productive, integrated, team trained. Clear scope, clear price.
Operations
OngoingNew categories and rules can be added at any time. Either as a managed service — or handover to your IT with full documentation. No vendor lock-in.
“Omniance has made our internal administration significantly faster and simpler — with excellent return on investment.”
INOS GmbH & Co. KG
Industrial On-Site Solutions
Built by a team with 16 AI patents and 14 years of applied AI development — at Philips Research, Heidelberg University Hospital, and CERN. Our standard: systems must work 10 out of 10 times. Not 9.
Meet the teamLet's check if your inquiry processing can be faster.
No pitch. We look at your email process together — and honestly tell you whether automatic classification makes sense for you. If not, we'll say so.